Which account performs which tasks?
A subuser does not create a new independent resource allowance; it shares subscription access. Choose the role that matches the person’s work. Avoid sharing administrator accounts for tasks that do not require server-wide management.
| Account | Primary scope |
|---|---|
| Administrator | Server tools, panel configuration and customer management |
| Reseller | Their own customers and resources |
| Customer | Sites, databases and mail within their subscription |
| Subuser | Sections permitted by the subscription owner |
A service plan remains linked to subscriptions
A plan can define limits for websites, disk, databases, mailboxes, tasks, FTP and traffic. Because limits are read from the linked plan, changing it can affect every attached subscription. Consider that scope before making what appears to be a single-customer change.
A limit of 0 means unlimited. Database quotas count databases across engines rather than separately per engine. Monthly traffic follows the calendar month. Distinguish actual measured usage from configured limits when planning capacity.
A customer onboarding sequence
- Define resource limits and subscription duration.
- Create the account within the correct administrator or reseller scope.
- Assign the domain to the right customer and verify site/hostname ownership.
- Check site, database, mail and FTP provisioning results separately.
- Sign in as the customer and verify only their own resources are visible.
- Deliver the login address and recovery guidance securely; avoid keeping passwords in shared documents.
Suspension is different from login lockout
Subscription suspension stops websites while panel access can remain available so the customer can inspect status and quotas. A failed-password login lockout is a separate security control. Diagnose the correct mechanism.
Automation may act when traffic or duration-related suspension conditions are resolved. Do not assume manually applied suspension will clear automatically. Check which sites are affected and that the account does not gain access to another customer’s resources.
Data during termination and package changes
Deleting an account and deleting its site files or related databases are distinct choices. Plan backups, customer handover and retention first. Before reducing a package, compare current usage with the new limits. Editing a shared plan can have operational consequences across all attached subscriptions.
Frequently asked questions
Will editing a plan affect existing customers?
Yes. Linked subscriptions use the plan’s current limits. Review affected accounts first.
Why can a suspended customer still sign in?
Subscription suspension and login lockout are different. Panel access can remain available so the customer can understand and resolve the issue.